Visit https://www.pgworks.com/residential/cust... to enroll in a payment arrangement program like Budget Billing or a payment assistance program like PGW’s Customer Responsibility Program (CRP) or LIHEAP’s Crisis Recovery Program.
BUDGET BILLING:
If you are a residential customer in good standing PGW offers Budget Billing, a payment arrangement program that estimates your yearly gas usage and divides the total evenly over a 12-month period. This evens out your payments over the course of the year and helps you predict how much you should budget for your heating costs every month. Call (215) 235-1000 to get started.
LOW INCOME ASSISTANCE
CRP (CUSTOMER RESPONSIBILITY PROGRAM):
Pay Less with CRP -- Low income customers who qualify for CRP – PGW’s customer assistance program –get a smaller bill each month based on household income and size. Some CRP customers have saved more than 50% on their PGW bill. https://www.pgworks.com/residential/cust...
LIHEAP RECOVERY CRISIS PROGRAM:
PGW low-income customers who have been impacted by the COVID-19 pandemic and have past-due balances may be eligible for up to $800 in free money for your PGW bill. The Low Income Home Energy Assistance Program’s Recovery Crisis Program is available now through August 31, 2020 (or until funding is exhausted). https://www.pgworks.com/residential/cust...
PGW remains committed to providing safe and reliable service to our customers, even in these uncertain times. To alleviate our affected customers’ concerns PGW has suspended non-payment terminations until further notice. For more information on how PGW is responding to COVID-19 and ways you can help, visit www.pgworks.com/covid19.
CONSERVE: Changes like sealing up air leaks around windows and doors, using a smaller pan to prepare meals and reducing the temperature on your water heater can make a big difference in saving money each month. Learn more by visiting www.pgworks.com/covid19
PGW’s 24-hour Emergency Hotline is available. If you smell natural gas or experience a gas-related emergency, call (215) 235-1212.
PGW: We Work for Philly.